We aim to despatch within 1
working/business day, with the exception of sale/ promotional periods and other
busy times where order dispatch may take up to 48 hours.

 

Shipping times are estimates
following the dispatch date and are based on working/business working
days ( i.e. not weekends and Bank Holidays) . If you require your order
processed urgently please contact us at: hello@okensi.com and we'll do our best to help.

 

Fulfilment of orders is dependent
on stock availability at the time. If there is likely to be a delays we will
inform you by email within 24 hours of your order being placed.

 

All parcels will need to be
‘signed for’ on delivery so please ensure there will be someone present at the
delivery address to receive the goods and provide a signature.

 

All non UK orders are exclusive
of VAT, which is automatically deducted at checkout.  Any import duties,
sales taxes or other import costs incurred at the point of entry into the
destination country are the responsibility of the customer.

Please note we cannot deliver to PO Box addresses

Please ensure that you use the correct address for delivery – you may be charged for re-delivery of your order if you have provided an incorrect delivery address.

We will make every effort to deliver your order within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays or higher than anticipated demand. OKENSI shall not be liable for any delay or failure by us to deliver your order within the estimated timescales.

At OKENSI we want you to love and
be happy with your purchase. If for any reason your order is not to your
satisfaction we will be happy to offer you a refund or exchange.

Please return your item(s) to us
within 14 days of receipt for a refund or exchange minus postage fees. Please
remember to include your name, address, telephone number and order number to
ensure that your refund is dealt with as quickly as possible.

Please Note:

Items must be returned to us
unused and in the same condition that they were received in. Please ensure
before you return an item that all tags are attached, all original
packaging is present and intact.

In compliance with current
health and hygiene regulations, we are unable to offer refunds or
exchanges on earrings.

We recommend all returns are
sent using an insured and recorded delivery service.

OKENSI does not accept
liability for any returned goods lost or damaged in the post.

Once your return is received
and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then
your refund will be processed, and a credit will be applied to original method of payment, within 10 working days

Customs duties and sales taxes are non-refundable. You may be able to recover these costs by
contacting your local customs bureau directly.

We will happily accept any exchanges within 14 days from the date you received your
order.

Please email us at hello@okensi.com with your exchange request within 14 days
from the date you received your order.

Ensure items are returned in their original condition, unworn, unaltered , unsoiled and undamaged and in original packaging

Please return items to the following address:

OKENSI

Studio 2

Grange Road

London W5 5BU

Please inspect your
order upon reception and contact us immediately if the item is defective,
damaged or if you receive the wrong item, so that we can evaluate the issue and
make it right.

No exchange or returns will be accepted on personalized items, sale items, gift cards, commissioned or promotional merchandise. Please get
in touch if you have questions or concerns about your specific item.

Customers are liable for postage/shipping fees when returning our items.

Please email hello@okensi.com with email subject line OKENSI - Exchange